The part most subscriptions leave vague
Four ways out, all priced. Return standards written as measurements rather than opinions. A charge cap so a return cannot become an open-ended bill.
- Swap fee, Flex$149
- Swap fee, Standard$99
- Swap fee, PremiumIncluded
- Wear charge cap$1,500
Exit ladder
Every way out, priced
The part of a subscription that usually stays vague. Choose the plan and the month you are in and the four exits are costed, using a Mazda CX-5 on the ten thousand mile band as the worked example.
- 01$99
Swap to a different car
Allowance: 2 swaps per year. Swap fee $99. Your payment changes to the new car's rate.
- 02$1,090
Hand it back and stop
Month 4 of a 6 month minimum. 3 remaining months charged at 50%.
3 × $726.41 × 0.5 = $1,090
- 03$350
Transfer it to someone else
Available from month three. The incoming member passes the same licence and credit checks and the car is inspected at handover. Usually the cheapest exit from a commitment.
- 04$0
Keep going
After month 6 the agreement runs month to month with 30 days notice. Nothing renews automatically for a fixed term.
Late return without notice is $75 a day. Excess wear is charged against the published return standards and capped at $1,500. Sample figures.
What happens when you change car
A swap is a new agreement on the new car at that car's own rate. It is not a free upgrade, and we would rather say that plainly than have it discovered on an invoice.
One swap every 60 days, $149 per swap
- Book a slot at any hub, usually within five working days.
- Your payment moves to the new car's published rate.
- The old car is inspected against the standards below at handover.
- Your commitment clock does not restart.
Two swaps per year, $99 per swap
- Book a slot at any hub, usually within five working days.
- Your payment moves to the new car's published rate.
- The old car is inspected against the standards below at handover.
- Your commitment clock does not restart.
Four swaps per year, no swap fee
- Book a slot at any hub, usually within five working days.
- Your payment moves to the new car's published rate.
- The old car is inspected against the standards below at handover.
- Your commitment clock does not restart.
Wear and tear, in inches and 32nds
Disputes happen when "normal wear" is an opinion. These are the thresholds we measure against, and they are the same for every member, every car and every plan.
| What we check | Acceptable up to | The detail |
|---|---|---|
| Dents and dings | Up to 2 inches across | Paint must not be broken and the panel must not be creased. |
| Scratches | Up to 4 inches long | A fingernail must not catch, and the scratch must not reach primer. |
| Stone chips | Up to 4 per panel | Forward-facing surfaces get more latitude than doors and rear quarters. |
| Tyre tread | 4/32 inch minimum | Matched brand on each axle, no sidewall damage or plugs in the shoulder. |
| Windscreen | Chips under a quarter | Outside the driver's primary viewing area. Cracks of any length are chargeable. |
| Kerb rash | Up to 1 inch of arc per wheel | Bent, buckled or cracked rims are chargeable in full. |
| Interior | Normal soiling expected | Burns, tears, permanent staining and pet damage to trim are chargeable. |
| Items returned | Both keys and all tools | Parcel shelf, jack, tool kit and charging cable where applicable. |
Anything outside these is chargeable at cost, capped at $1,500 per return. We replace tyres at 4/32 inch rather than the legal 2/32 because that is where wet braking distance starts to lengthen sharply.
How a return runs
- 01Tell us two weeks out
Give notice in the app or on the phone. We book a return slot at the hub nearest you, or a collection if you are on Premium.
- 02Self-check with a quarter
Walk the car in daylight. Anything borderline, photograph it and send it in. We will tell you in advance whether it will be charged.
- 03Inspection on a lift
Every panel photographed, tread depth measured with a gauge, odometer recorded. Flagged items are shot twice, once wide and once with a rule in frame.
- 04Report within 48 hours
You get every photograph whether or not anything is charged. Charges are itemised against the thresholds above and capped.
Late return without notice is $75 a day. Transferring the subscription to another approved member is $350 and is available from month three.
Send us a photo before you worry about it
If something on your car looks borderline against the standards above, photograph it and email the desk. They will tell you whether it will be charged, before the inspection rather than after.
- Answered in about 40 seconds, Mon to Fri 8:00 am to 7:00 pm
- No hold music queue, no transfer to a sales team
- Nothing is run against your credit file on a phone call
Call the desk
(404) 555-0180Saturday 9:00 am to 4:00 pm. Email desk@leaseyatl.example any time and you will hear back the next business day.